Trouble with authorities, companies, health insurances, travel agents. BILD solves around 6,000 problems, large or small, for readers every year.

Twelve employees of the “BILD fights for you!” hang in YOUR case too! If YOU need help: Just send an email to [email protected] Important: Please enter your name and callback number.

Fund pays cancer screening for mom Elena (27)

The case: Breast cancer patient Elena (27, two children) from Extertal (North Rhine-Westphalia) asked Techniker Krankenkasse to have her second, healthy breast removed and rebuilt as a precautionary measure. Reimbursement of costs (approx. 1000 euros) rejected! BILD took over the case three days ago.

Success of “BILD fights”: On Wednesday the cash register gave its okay, Elena’s surgery was yesterday.



Fund pays cancer screening for mom Elena (27)Photo: private

Employment office stops debt collection

The case: Daniela May (39, office clerk) from Berlin received mail from the employment agency’s debt collection service. As heiress, she was supposed to repay 1854 euros overpaid benefits that her recently deceased uncle received. She hardly knew him, and had also turned down the inheritance.

Success of “BILD fights”: The employment office stopped the demand immediately.


Bank clerk Daniela May (39) from Berlin is relieved

Bank clerk Daniela May (39) from Berlin is relievedPhoto: Ufuk Devrim Ucta

The bank finally sends the vehicle papers

The case: The AutoEuropa-Bank (part of the VW-Bank) should send retiree Waltraud Klann (65) from Elmshorn (Schleswig-Holstein) the vehicle registration document. She had paid off her VW Caddy after 60 months. The mail never arrived, the bank didn’t move for three months.

Success of “BILD fights”: The VW bank immediately apologized and new vehicle papers were issued.


Pensioner Waltraud Klann (65) from Elmshorn (Schleswig-Holstein)

Pensioner Waltraud Klann (65) from Elmshorn (Schleswig-Holstein) Photo: private

16,000 euros for widow after insurance trouble

The case: Uta Ackermann (59, event manager) from Solingen (North Rhine-Westphalia) fought in vain for four months with Gothaer Versicherung to pay out the Riester contract (paid for 15 years) of her deceased husband Ralf († 61).

Success of “BILD fights”: The 16 088.32 euros are in the account!


Uta Ackermann (59, event manager) from Solingen (North Rhine-Westphalia)

Uta Ackermann (59, event manager) from Solingen (North Rhine-Westphalia)Photo: Hojabr Riahi

Spare parts for the new electric bike

The case: Susanne Günther (54, assembly worker) from Lotte (North Rhine-Westphalia) has leased a new electric bike. With fully comprehensive insurance, she pays 163 euros a month for three years. Now the rear wheel, the rear derailleur and the motor leads were broken. The bicycle workshop would not get any spare parts for months due to Corona, it said.

Success of “BILD fights”: the repair worked within a week.


Susanne Günther (54, assembly worker) from Lotte (North Rhine-Westphalia)

Susanne Günther (54, assembly worker) from Lotte (North Rhine-Westphalia) Photo: private

2400 euros from funds for Thomas Cook victims

The case: Hans-Werner (58) and Marion Breitbach (55) from Kell (Rhineland-Palatinate) fell victim to the Thomas Cook bankruptcy in 2019 and were still waiting for 2400 euros from the travel insurance fund of the Federal Ministry of Consumers.

Success of “BILD fights”: The money is transferred! PS: The ministry also promised that all 32,000 open applications (volume 15 million euros) would be processed by June!


Hans-Werner (58) and Marion Breitbach (55) from Kell (Rhineland-Palatinate)

Hans-Werner (58) and Marion Breitbach (55) from Kell (Rhineland-Palatinate)Photo: Thomas Frey

4383 euros for canceled voyages

The case: Pensioners Klaus-Dieter Bruse (73) and Mrs. Sylvia (63) from Villingen (Baden-Württemberg) have been trying to get the money for their five canceled Costa cruises reimbursed for a year. Since he is in a wheelchair, the handicapped accessible cabins must always be booked well in advance.

Success of “BILD fights”: Costa immediately transferred the total of 4383.35 euros to the account.


Pensioner Klaus-Dieter Bruse (73) and Mrs. Sylvia (63) from Villingen (Baden-Württemberg)

Pensioner Klaus-Dieter Bruse (73) and Mrs. Sylvia (63) from Villingen (Baden-Württemberg) Photo: private

If YOU need help: Just send an email to [email protected]. Important: Please enter your name and callback number.

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